After you have submitted your order form on this Website, this Website will automatically issue a notification confirming the receipt of the order form via the email address provided by you.
The order form becomes valid only after Tai Pan has further verified the product, quantity, price, and other information contained in the order form and confirms by another email.
Upon acceptance of order and under normal circumstances, delivery of the order will take about 1 week to arrive at the designated address between 9:00am and 6:00pm. No delivery will be made on Sunday and Public Holidays.
Delivery arrangements of actual products and coupons will be separately processed.
Delivery services are only available at permanent addresses within the territory of Hong Kong, which consists of Hong Kong Island, Kowloon, and the New Territories (Delivery services may not be available in some urban or distant areas. The availability of delivery services is subject to the confirmation of Tai Pan). Items will not be delivered to Post Office Boxes. Please refer to Tai Pan’s delivery service charge list below.
Delivery services are not available to all non-permanent addresses, e.g. building lobbies, airport areas, departure and arrival halls of control points, restricted areas, the outlying islands, piers, exhibition venues, container terminals, logistics companies/centres, warehouses, hotels, addresses of receiving departments, etc., and any place without lift services, e.g. tenement buildings (tong lau), village houses, etc.
For any order of snowy mooncakes, a maximum of four (4) boxes of snowy mooncakes can be ordered under each order.
If the products cannot be delivered as scheduled due to weather conditions (e.g. typhoon and rainstorms), traffic conditions, accidents or special reasons, Tai Pan or delivery companies will arrange for delivery and use the phone number provided by you to contact you or the recipient.
Products will be delivered according to the delivery address provided by you. The handover of the products indicates the acceptance of the products by you or the recipient. If the products are received by the management office, the reception, or other persons resulting in any loss, damage or impairment of the quality of the products, you or the recipient shall be responsible for such loss, damage or impairment of quality. No refund or compensation will be provided in such circumstances.
Upon delivery of the products, if you or the recipient is unable to take delivery of the products, or is absent, or the delivery address or other relevant information is incorrect, causing the unsuccessful delivery of the products, Tai Pan reserves the right to charge you or the recipient for additional delivery fee for additional delivery arrangement. If you or the recipient, due to any reason, cause the unsuccessful re-delivery and handover of the products, you or the recipient would be deemed to give up the products voluntarily. Tai Pan will not refund, bear any responsibility or provide any compensation in such a situation.
Tai Pan shall not be responsible for any liability or compensation in cases of any loss and damages that can be caused by delay of mailing or delivery. You and the recipient cannot request for refund or return of products for this reason.
# Availability of delivery services is subject to the confirmation of Tai Pan. For certain areas, delivery services may only be available for certain specific dates.
No delivery services for non-permanent addresses and the following urban or distant areas#：
Hong Kong Island
北區 – 羅湖、沙頭角、文錦渡、打鼓嶺、鶴藪及鹿頸
元朗區 – 米埔、流浮山及落馬洲
屯門區 – 龍鼓灘
大埔區 – 蓮澳及船灣
西貢區 – 北潭涌、海下灣、布袋澳、榕樹澳及大廟
沙田區 – 上/下禾輋及花心坑
(except Tung Chung)
Last updated: July 2021